Why is this relevant to L&D?
Critics have referred to Net Zero as false reporting, creative accounting, and even smoke and mirrors. Over the years, I’ve heard similar terms used to describe attempts at training evaluation and ROI, when measuring the impact wasn’t considered before scoping or design. I’ve even heard of people being asked to ‘come up’ with evaluation figures, when being pressed by senior leadership.
These bad practices usually raise their ugly heads when L&D believe they exist to provide a service.
Why is this important?
For many corporate L&D teams (*Disclaimer: not all), their fate will lie in their ability to fundamentally change how they work. Stop working as a free-to-use, order-taking, content creation service and start operating like a business. Change of this scale requires a significant shift in mindset and focus; to ensure the financial value they provide is significantly greater than the cost of creating that value.